Shipping & Returns

Charm Diamond Centres will be glad to expedite your order as quickly as possible. The following is a list of shipping information that pertains to all online order shipments:

• Please allow 7 business days for standard delivery.
• The cost for Standard delivery for online orders is $12.00CDN + applicable taxes anywhere in Canada.
• All orders are subject to credit authorization and address verification.
• For your protection, further documentation and verification may be required.
• All Internet orders will ship via courier.
• For your protection, courier shipments will require customer signature upon delivery.
• All Internet orders will be shipped to the billing address only.
• If the product you have ordered is not available for immediate shipment you will be notified of the fact and given a new estimated ship date. If the new ship date is not acceptable, you may cancel the order. We apologize for any inconvenience.

*Special Notice: If you require ring sizing, please add 1 week to the delivery schedule. No orders will be shipped outside of Canada. For your protection, we will not ship merchandise if we are unable to verify your billing address.

Charm Diamond Centres is dedicated to making your online jewellery purchase a memorable one and if for any reason you are dissatisfied with your purchase, you can return it within the following guidelines:

• You can return any merchandise you purchase from Charm at your local Charm store with your receipt, within 30 days for a full refund.
• Please remember that shipping charges are not refundable unless you receive a damaged or incorrect item.
• If you choose to ship your order back to us rather than taking it to your local store, you are responsible for any shipping and handling charges you might incur.
• The same 30 day period applies for refund or exchange, so please have the return package postmarked within the 30 day period based on the date we shipped the order to you.
• We suggest that you ship your order via Federal Express or Canada Post Priority Courier to make tracking your return easier.

Returns are easy, here's how:

• Include your receipt as a packing slip.
• Circle the items you are returning.
• Indicate whether it is an Exchange or Refund (You have 30 days for a refund or an exchange).
• Contact Federal Express or Canadian Post for a parcel pick up. Completely fill out the courier shipping label.
• Pack the item(s) as received with all receipts/warranties etc. and insert inside a courier shipping box.
• Courier the parcel by either FedEx, Priority Courier to: Charm Ltd. 140 Portland Street, Dartmouth, Nova Scotia B2Y 1J1

NOTE: We recommend using FedEx or Canada Post for all return shipping. These carriers provide package tracking and proof of delivery to us. Insurance on Insured Mail should be for the full retail price of the items being returned